Please contact us if you have any difficulty with an item you have purchased from Ethical Caskets. We will work with you to try and solve your problem.
Your purchases are protected by Australian Consumer Law, Consumer Guarantees. Where an item:
- is or becomes faulty through no fault of your own
- is not fit for the usual purpose or any purpose specified at the time of sale
- doesn’t match the description or sample
- has defects that were not obvious or we did not bring to your attention
Ethical Caskets will:
- Repair
- Replace
- Refund
the item according to statutory requirements
If you would like more information on returns and refunds you could visit the website, or contact:
Consumer Affairs Victoria
Helpline 1300 55 81 81
consumer@justice.vic.gov.au
www.consumer.vic.gov.au
The Australian Competition and Consumer Commission (ACCC) might also have relevant information.
Telephone 1300 302 502
www.accc.gov.au
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