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FREQUENTLY ASKED QUESTIONS

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General

[/vc_column_text][vc_toggle title=”Do I need to create an account to shop online with Ethical Caskets? ” el_id=”1462763249495-e7d32a5b-a4f9″]

No, customers are able to checkout as a guest.
Setting up an account allows you to order without having to fill in your details each time you shop with us.

[/vc_toggle][vc_toggle title=”What forms of payment do you accept?” el_id=”1439280815051-2e0297b1-20ec”]Payments are processed through PayPal.
Choose from MasterCard, Visa, Amex or your PayPal Account.

We also accept payment via direct deposit.

  • All payments are processed in Australian dollars
  • All prices on our web site are displayed in Australian dollars
  • Prices include applicable taxes

[/vc_toggle][vc_toggle title=”Are my credit card details stored for next time?” el_id=”1439280707223-163a2d69-1e82″]No, we do not store your credit card details or any other payment information.[/vc_toggle][vc_toggle title=”How do I order in commercial quantities?” el_id=”1462770465905-ff12fcb8-8a6f”]Commercial quantities can be ordered by contacting us directly for a quote.[/vc_toggle][vc_toggle title=”I would like to personalise a Parinda casket, how do I arrange this?” el_id=”1462769832746-52f6d5c8-fde6″]Please contact us with details how you would like the Parinda personalised. Providing as much detail as possible, including resources such as links, font name or images, will ensure your finished product is exactly what you wanted.

We will send you a quote based on the details you provide.

If you have already completed the purchase of the item you wish to personalise please include your order reference number.

You are also welcome to contact us by telephone or make arrangements to visit our office in Braeside.[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/3″][vc_empty_space height=”82px”][vc_raw_html]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[/vc_raw_html][/vc_column_inner][/vc_row_inner][vc_row_inner wrap_type=”in_container” css=”.vc_custom_1537408201626{padding-right: 30px !important;}”][vc_column_inner width=”2/3″][vc_column_text css=”.vc_custom_1537410010505{margin-top: 10px !important;margin-bottom: 20px !important;}”]

Shipping

[/vc_column_text][vc_toggle title=”Do you deliver Australia-wide?” el_id=”1439281049557-438324d0-ed1e”]Yes.[/vc_toggle][vc_toggle title=”Do you deliver internationally?” el_id=”1439281050690-d5928ddb-1600″]Yes, please contact us via email with details of what you would like to order and where you would like it delivered. We will respond with a quote.[/vc_toggle][vc_toggle title=”How much does shipping and delivery cost?” el_id=”1439281049207-d24be86b-b2f3″]Shipping and delivery cost varies depending on what you have ordered and your delivery address. Cost is affected by the size and weight of your order.

Shipping charges will be calculated at checkout.[/vc_toggle][vc_toggle title=”How long will it take before I receive my order?” el_id=”1439281048480-dd319822-e2ff”]Delivery time varies depending on what you have ordered and your delivery address.

Orders of stock items are normally dispatched once payment has been confirmed.

Where items are ordered in commercial quantities we aim to have your order ready for dispatch within 2-4 weeks.

Personalised items may take up to seven days.

[/vc_toggle][vc_toggle title=”Can I have my items delivered to my workplace?” el_id=”1439281049923-e9079637-e3be”]Yes, we can deliver items to your workplace. Please include your company name, mobile phone number and all address details such as unit number, or floor where delivery is to an office building.

We do not take any responsibility for items that cannot be successfully delivered due to inaccessibility or work place policy that prevents deliveries.[/vc_toggle][vc_toggle title=”Can I have my items delivered to a PO Box?” el_id=”1439281050295-1920aa9b-4ebf”]No, unfortunately we cannot deliver to PO Boxes.
Many of our items are simply too large.[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_inner][/vc_column_inner][vc_row wrap_type=”in_container”][vc_column][vc_column_text]

Refunds & Returns

[/vc_column_text][vc_toggle title=”Refund Policy”]Please contact us if you have any difficulty with an item you have purchased from Ethical Caskets.
Purchases are protected by Australian Consumer Law, Consumer Guarantees. Where an item:

is or becomes faulty through no fault of your own
is not fit for the usual purpose or any purpose specified at the time of sale
doesn’t match the description or sample
has defects that were not obvious or we did not bring to your attention

Ethical Caskets will:

Repair
Replace
Refund

the item according to statutory requirements

For more information on returns and refunds contact:

Consumer Affairs Victoria
Helpline 1300 55 81 81
consumer@justice.vic.gov.au
www.consumer.vic.gov.au

The Australian Competition and Consumer Commission (ACCC) Info Centre,
Telephone 1300 302 502
www.accc.gov.au[/vc_toggle][vc_toggle title=”I have changed my mind, can I cancel my order? ” el_id=”1439281077858-2e15c5c6-bd7d”]Unfortunately we are not able to accept cancellation of your order or return of items if you have changed your mind.

Please choose carefully and provide all information required, especially when having items personalised.[/vc_toggle][vc_column width=”1/3″][/vc_column][/vc_column][/vc_row]